Frequently Asked Questions
We Are Happy to Answer All of Your Questions!
Purchases & Refunds
- Why won’t my payment go through?+
Those credit cards are tricky. If the name, address, and/or phone number listed on the order is different from that which is listed on your credit card billing statement, it will not go through. Also, make sure that you click “Review Order” before you Check Out. Sometimes, that will solve the problem.
- How do I get a refund?+
With regard to guides ordered, we have a no refund policy. With regard to our workshops and webinars, refund requests for cancellations must be received in writing at least 45 days in advance of a training date for a full refund. Cancellations 31-44 days in advance of a training date are eligible for a 50% refund. No refunds will be offered within 30 days of a training date.
- How do I redeem a coupon?+
In each order, when you get to the Check Out area, you will be offered the opportunity to enter your coupon code or discount code. Then, “Update” to see the changes.
- Would you become one of our preferred vendors?+
We’d love to become one of your vendors. Email us at email@example.com and attach the documents for us to complete. We’ll send them and a W9 to you as quickly as possible.
Workshops & Webinars
- How do I create a private workshop for my school or district?+
Under the “Company” tab on our Home Page, you’ll see “Request a Training.” Click on that link, and Dr. Louis will receive your request. You may also call or fax us.
- How much does a workshop cost?+
This question is difficult to answer because the workshops are priced by the type of workshop, the number of days, and the number of participants. Under the Company tab on our Home Page, select “Request a Training.” One of us will contact you by phone or email to answer all of your questions. We’re happy to create estimates for you, as well.
- What if I have questions after a training?+
We are not a “one-and-done” type of organization. In fact, we believe in a continuous cycle of learning with regard to the program. The more questions you have, the better we like it, because that tells us you are applying the methodology. Questions are normal. Please do not hesitate to contact us at firstname.lastname@example.org. Dr. Louis is happy to answer your questions. She won’t grade all of your essays, however!! LOL.
- What is the difference between the content delivered in a brick-and-mortar workshop vs. a webinar?+
The content delivered is the same, and because the webinars are live, the participants are able to chat with the presenter and ask questions during each session. Unlike a traditional workshop, the webinar does not allow the presenter to watch the participants, so s/he cannot tell if a participant is in front of the screen or in a different room. Thus, the monitoring is not as effective in a webinar unless you decided to have everyone meet in one classroom or lecture hall as a professional learning community (PLC).
- What if I miss one of the webinar sessions?+
Participants must be present and engaged throughout the series to obtain a certificate of completion. For questions regarding your attendance, please contact Dr. Louis at email@example.com.
- What equipment do I need to be involved in a webinar?+
A laptop, desktop, or mobile device. You’ll have to have internet access and sound, but a video camera is optional.
- How do I enter a webinar?+
You will receive an email with a Zoom link, and you will select the link the email. It’s easy!
- Will I receive a certificate?+
Yes. After a training, we will send you a Continuing Education certificate as long as you have completed and submitted the “Acceptable Use Policy” and the evaluation.